Refund Policy

Thank you for choosing the SSL Chef. We strive to provide high-quality software and services to our customers. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

Refunds are available under the following circumstances:

• Technical Issues: If the SSL Chef fails to install SSL certificates on your server due to a technical fault in our software, and our support team is unable to resolve the issue within 7 business days, you may request a full refund.
• Non-Delivery: If you do not receive access to the SSL Chef within 24 hours of purchase, and our support team cannot provide access within an additional 48 hours, you are eligible for a refund.
• Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days for a refund of the duplicate transaction.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• User Error: Refunds are not available if the installation fails due to incorrect server configuration, unsupported operating systems, or lack of required permissions.
• Change of Mind: We do not offer refunds for change of mind or if you decide you no longer need the SSL Chef after purchase.
• Third-Party Issues: Refunds are not provided for issues caused by third-party software, hosting providers, or network problems outside our control.

How to Request a Refund

To request a refund, please contact our support team at support@sslchef.com within 14 days of your purchase. Include your order number, a detailed description of the issue, and any relevant screenshots or error messages. Our team will review your request and respond within 5 business days.

Processing Refunds

Approved refunds will be processed to your original payment method within 10 business days. You will receive a confirmation email once your refund has been issued.

Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page and will apply to future purchases.

If you have any questions about our refund policy, please contact us at support@sslchef.com.

Last updated: 2025-08-28